Carly Solutions GmbH

"Received my Carly but it had a communication error, I sent in a ticket and there sending me out a new one within 24hrs of my request, I'm very happy with there customer service. Nice to know that they stand behind there product."

"I would rate it zero stars if I could. The product never worked. I canceled the subscription months before it expired just to be absolutely sure there would be no auto-renewal. They even sent me emails asking me to sign back up. And guess what? (No surprise to many other reviewers): they charged me anyway — even after sending emails acknowledging that I was no longer a subscriber. I sent a request for a refund, and their response? A frustrating feedback loop clearly designed to wear you down. It’s obvious they hope to fatigue you into giving up so they can keep your money. Trust and believe, I will not let that happen. They sell a poor product that should never have required a subscription in the first place — and then they have the audacity to charge customers even after confirming cancellation. It’s absolutely unacceptable. They picked the wrong one this time.."

"I’ve had Royal Mail deliver my Carly to the wrong house on my road, a house with no frequent residents. However after filing out a form they’ve gotten back to me and have offered to send out a new Carly once I have replied with the delivery details required for them."

"I had an issue with my older scanner and contacted Carly support. They responded quickly and are sending a new scanner replacement! Fantastic service and great product; would recommend this to anyone looking to keep their own vehicles running while not having to go see the dealer."

"Customer support has be great. Had a delivery issue with my first unit. They send out another. Just waiting for DHL to drop it off. Thank you for the quick email replies. Will give another review after I use the new scanner at the shop to diagnose our cars."